General Terms and Conditions – FlyWT Platform
- Preamble and Definitions
FlyWT is an online travel platform dedicated to searching for and booking flight tickets. It is the official electronic platform fully owned by Wonder Travel.
The terms and conditions contained in this document apply to all transactions and services provided through the platform. The following terms shall have the meanings assigned to them below:
- Company / Platform: Wonder Travel, including its mobile application, official website, and all associated digital channels.
- User / Customer / You: Any person who visits, browses, creates an account on, or utilizes the services of the platform to complete any booking or payment transaction.
- Service Provider / Vendor: Airlines and accredited third-party entities providing travel services available on the platform.
- Introduction and Scope of Services
- FlyWT provides electronic travel services and facilities (including searching for flights, booking tickets, and ancillary services) in cooperation with airlines and accredited service providers.
- Browsing the platform, using any of its services, or completing any booking or payment constitutes explicit electronic consent by the customer to adhere to these terms and conditions.
- If you do not agree to these terms and conditions, please immediately cease using the platform.
- All bookings and services are subject to the terms and policies of the direct service provider (such as airline policies), in addition to applicable laws and regulations.
- Legal Capacity and Financial Responsibility
- To use the platform, the customer must be at least eighteen (18) calendar years old and possess full legal capacity to enter into this agreement.
- The customer assumes full responsibility for all financial transactions and actions performed under their account (including bookings made by minors under their account).
- Permitted Scope of Use
- The platform is available for personal and lawful travel bookings only.
- Using the platform for commercial purposes, resale, or illegal activities without prior written consent from Wonder Travel is strictly prohibited.
- Accuracy of Information and Authorization
- The customer undertakes to provide accurate, correct, and complete information (such as passenger names as shown on official travel documents, email address, and contact numbers) and solely bears all consequences or costs resulting from entering incorrect or incomplete details.
- When making a booking on behalf of third parties, the customer warrants that they have obtained legal authorization from them, fully committing to inform them of all terms, conditions, and restrictions applicable to their bookings.
- Account Security and Data Confidentiality
- The customer bears full responsibility for maintaining the confidentiality of their account credentials and password.
- The customer is responsible for any activity or booking conducted through their account via the website or application.
- Genuine Bookings and Prohibition of Fraudulent Bookings
- All bookings must be based on a genuine intent to travel.
- Speculative, false, or precautionary bookings are strictly prohibited. The platform reserves the right to cancel duplicate or suspicious bookings without prior notice.
- Prices, Financial Obligations, and Payment Methods
- Payment Methods: To ensure a smooth booking experience, we offer various secure payment options:
- Bank Cards: Credit Cards and Debit Cards – Visa & Mastercard.
- Direct Transfers and Smart Apps: Bank transfers, instant transfers via InstaPay, and Fawry services.
- E-Wallets: All types of cash wallets (such as Vodafone Cash, Orange Cash, Etisalat Cash, etc.).
- Governing Provisions:
- The customer agrees to pay the total booking amount including all applicable taxes and fees at the time of payment. Prices and seat availability remain subject to change until the final booking confirmation is issued by the platform.
- All transactions are processed through secure payment gateways and accredited providers. Completing a booking constitutes explicit authorization for FlyWT to deduct the due amount.
- Bank Fees and Currency Conversion: Card-issuing banks may charge additional fees or currency conversion differences (especially for international transactions). FlyWT is not responsible for discrepancies between displayed amounts and those appearing on bank statements.
- Payment Liability Limits: FlyWT operates as an intermediary platform facilitating bookings and assumes no liability for payment rejections or delays resulting from banking procedures or card issuers.
- Bank Chargebacks: The customer bears full responsibility for any bank disputes or chargeback requests initiated after a booking has been executed and tickets issued based on their provided data, without prejudice to their statutory rights.
- Subjection of Bookings to Service Providers' Terms
- All flight tickets and travel services are subject to the specific terms and policies of the airlines and direct service providers, including baggage policies, modification and compensation terms, as well as cancellation and refund guidelines.
- Infrastructure Integrity and Unauthorized Use
- Fair Use: Engaging in any activity that causes damage to or impairs the operation of the platform, imposes an unreasonable load on its infrastructure, or uploads files containing viruses or malicious software is strictly prohibited.
- Automated Tools: Using automated tools or software (such as robots, crawlers, or scrapers) to monitor, copy, or extract content or data from FlyWT without explicit written permission is strictly prohibited.
- Prohibition of Abusive Behavior and Violating Content
- Uploading, publishing, or sharing defamatory, offensive, threatening, obscene content, or material promoting money laundering, gambling, impersonation, or any information violating public order and morality is strictly forbidden.
- Intellectual Property Rights and Trademarks
- All trademarks, logos, designs, texts, and software on the platform are the exclusive property of Wonder Travel (or licensed to it) and may not be copied, modified, or republished in any form without prior written consent.
- All third-party trademarks, logos, and product names of service providers displayed on the platform belong to their respective owners and are shown for identification and booking facilitation purposes only.
- Privacy and Data Protection
- Payment Data Protection: We collect necessary data to serve you upon booking or registering on the site/app. FlyWT commits not to store, sell, share, or rent credit/debit card details or personally identifiable information to any third party.
- Data Usage: Collected information is used during registration, purchases, newsletter subscriptions, survey responses, site browsing, or whenever necessary to deliver the service.
- Communication and Promotional Offers: Contact details may be used to inform you about relevant products and special offers. You may unsubscribe from promotional emails at any time by emailing [email protected].
- Call Recording: FlyWT reserves the right to randomly record customer service phone calls for quality assurance, monitoring, and service improvement.
- Third-Party Advertisements: Some ads on the site are served by third-party ad networks/agencies. These parties may collect online activity data via cookies or web beacons to deliver targeted ads. FlyWT does not control these technologies, and our privacy policy does not cover third-party practices.
- Customer Responsibilities and Conduct
- Personal Responsibility: We wish all our customers enjoyable trips and remind them that customers are ultimately responsible for their actions and any resulting consequences affecting others.
- Actions Impacting Service: If FlyWT deems that a customer's actions negatively impact its staff, customers, or vendors, the company or vendors reserve the right to cancel travel arrangements and require the customer to leave the accommodation at their own expense.
- Travel Documents and Visas
- Passports and Documents: The customer bears full responsibility for verifying the validity of passports and official documents required for travel outside the Arab Republic of Egypt, keeping in mind that certain countries require a minimum passport validity period.
- Visas and Permits: Obtaining all necessary entry/transit visas and permits rests solely on the customer, who must contact relevant authorities (embassies/consulates) to verify requirements.
- Disclaimer on Travel Denial: FlyWT bears no responsibility if a customer is denied entry, barred from travel, or incurs financial losses due to non-compliance with travel requirements.
- Destination Risks: FlyWT offers no guarantees regarding safety at travel destinations and assumes no liability for damages or losses incurred during travel or stay.
- General Conditions of Carriage for Passengers and Baggage
- All air transport bookings and tickets through FlyWT are subject to the carrier airline's conditions of carriage and tariffs, as well as applicable Egyptian laws and international conventions.
- International air transport is governed by international conventions applicable in the Arab Republic of Egypt, while domestic air transport is governed by Egyptian aviation laws and regulations.
- Conditions of carriage include booking rules, ticket issuance, check-in, passenger/baggage transport, modifications, cancellations, refunds, no-shows, and any extra fees or services.
- Baggage allowances and fee structures vary by airline, route, travel class, and ticket type. Customers must review their ticket's specific conditions prior to travel.
- The customer must verify the accuracy of all booking details, including names, document information, travel dates, flight times, and itineraries, and assumes responsibility for fulfilling travel and visa requirements.
- For flights operated by multiple carriers or codeshare agreements, the conditions of the operating and issuing carriers apply in accordance with applicable laws and conventions.
- FlyWT acts as an intermediary facilitating air transport bookings and is not the actual carrier. Actual transport remains subject to the carrier airline's terms and responsibilities.
- In cases of flight delays, cancellations, missed connections, or schedule changes, passenger rights and rebooking/refund procedures are governed by the operating airline's policies and mandatory laws.
- Nothing in these conditions prejudices mandatory passenger rights under Egyptian laws or binding international conventions.
- Limitation of Liability and Indemnification
- Intermediary Role: FlyWT acts solely as a technical intermediary between the customer and service providers. Data changes and policies remain governed primarily by vendor terms; customers may not claim compensation from FlyWT as an intermediary.
- Vendor Negligence: The company assumes no liability for damages or losses resulting from vendor acts or omissions. The customer acknowledges that service-related claims must be directed to the responsible vendor.
- Cessation of Business: In the event FlyWT terminates operations or ceases business for any reason, all customer bookings will be refunded or fulfilled directly through the customers.
- Technical Warranties and Viruses: FlyWT makes no representations regarding the absolute accuracy or suitability of third-party electronic programs, nor does it guarantee that the website, app, or emails are completely free of viruses or harmful components.
- Currency Converter Terms of Use
When using the currency converter tool on FlyWT's site or app, please observe the following:
- Nature of Rates: Exchange rates are displayed for estimation and guidance purposes only, sourced from publicly available channels.
- Rate Updates: Customers must verify the last update date on the platform; rates may not update daily and could differ from live market rates at the time of booking.
- No Guarantees: FlyWT offers no explicit or implied warranties regarding currency rate accuracy or completeness. Verification via banks or financial institutions is recommended.
- Commercial Use Prohibition: Currency data is restricted to personal use only; reselling, distributing, or exploiting exchange rates for commercial/professional purposes is strictly prohibited.
- Nature of Legal Relationship
- Using FlyWT or completing bookings does not create any partnership, employment, exclusive agency, or legal representation between the customer and Wonder Travel, or between FlyWT and vendors. Execution of the service remains the sole responsibility of the relevant provider.
- Penalties and Breach Enforcement
In the event of a breach of these terms, Wonder Travel reserves the right to take the following actions without prior notice:
- Issue a formal warning to the customer and remove violating content.
- Restrict, suspend, or terminate the customer's account and platform access.
- Cancel active bookings without any financial or legal liability on the platform.
- Notify relevant authorities and vendors, pursue legal action, and claim damages.
- Updates and Amendments
- Wonder Travel reserves the right to update or modify platform content, services, pricing, or these terms and conditions at any time in compliance with laws and regulations.
- Amendments become effective immediately upon being published on the platform. Continued use of FlyWT following updates constitutes implicit acceptance of the revised terms.
- We recommend reviewing this page periodically to stay informed of the latest terms and updates.
- Governing Law and General Terms
- Governing Law & Jurisdiction: These terms are governed by the laws of the Arab Republic of Egypt. By accessing and using the service, you agree to submit to the exclusive jurisdiction of Egyptian courts for any disputes arising from platform use.
- Severability: If any provision of these terms is deemed invalid or unenforceable, that specific provision shall be severed, and the remaining provisions shall continue in full force and effect.
- No Waiver: FlyWT's failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision, nor shall it affect the company's right to enforce it in the future.
- Entire Agreement and Electronic Consent
- Entire Agreement: These terms and conditions, alongside related policies, constitute the complete agreement between the customer and FlyWT regarding platform use, superseding all prior agreements or understandings.
- Electronic Records & Consent: Using the FlyWT website or app to complete a booking or payment constitutes explicit electronic consent and recognition of these terms. Electronic records issued by the platform are recognized in accordance with applicable laws in the Arab Republic of Egypt.
- Contact Us & Customer Support
For any questions or inquiries regarding these Terms and Conditions, or to receive support and assistance regarding your bookings and platform services, you can reach our customer service team through any of the following channels: